Return & Refund Policy

A parcel may be returned if delivery is unsuccessful, the receiver refuses the parcel, the receiver is unreachable, the address is incorrect, COD cannot be collected, the delivery is cancelled, or the shipment violates service rules.

Return charges may apply at the same or applicable route rate unless a separate merchant agreement states otherwise.

Delivery charges are generally non-refundable once pickup, sorting, dispatch, delivery attempt, or return processing has started.

A refund or billing correction may be considered if a charge was applied incorrectly, a duplicate charge was created, or a service issue qualifies under a written agreement or approved claim process.

COD settlement may be adjusted for delivery charge, COD fee, return charge, refund, cancellation, dispute, customer payment issue, claim, billing correction, or other approved deduction.

Merchants should review settlement reports and contact support promptly if an adjustment appears incorrect.

Claims for damaged, missing, or lost parcels must be submitted with shipment ID, merchant details, receiver details, item information, proof of value, packaging evidence, and relevant photos or documents.

Claims may be rejected if the parcel was poorly packed, restricted, misdeclared, uninsured, submitted late, missing evidence, or outside the applicable agreement.

Claim review timelines vary based on parcel status, hub investigation, delivery agent report, merchant documentation, receiver confirmation, and third-party verification when needed.

For questions, contact us at support@swiftparcel.com.bd or call 16789.